• Assists the IT Leadership Team in developing both short-term and long-term strategies related to the Information Technology Division’s use of project management
• Provides resource allocation guidance to the IT Leadership Team as they prioritize projects for Ethnos360 IT
• Serves as a project manager for major enterprise projects that Ethnos360 IT is completing
• Works with department and center directors to plan and execute projects under their purview
• Works to establish and enforce organizational standards related to task and project management
• Works with project teams to ensure that tasks are being completed on schedule
• Escalates roadblocks and staff performance issues to IT Directors, when needed
• Facilitates regular project planning and status meetings for assigned projects
• Works to promote a culture of teamwork, cooperation, enthusiasm, and customer service among IT Team members
• Engages with vendor representatives to create and coordinate appropriate time expectations for project tasks
• Regularly meets with the Director of IT to report on the efficiency of IT project management and to provide updates on specific project statuses
• Facilitates any necessary training for staff related to task management and project completion
• Participates in team meetings
• Stays current with project management best practices by attending classes, reading publications, joining professional peer groups, etc.
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information (which may include financial and/or personnel related information)
• Performs other related duties as is required by the supervisor

• Responds to assigned tickets and tasks in a timely manner
• Elevates help desk tickets to senior support technicians and IT specialists when appropriate
• Keeps current with best practices relating to customer care and user support
• Updates or creates existing instructional documentation as needed
• Maintains an understanding of Windows 11, Office 365, and Microsoft applications
• Maintains an understanding of Windows accounts and Outlook profiles.
• Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end-user remote support
• Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate
• Participates in meetings
• Participates in training and staff development activities
• Performs other related duties required by the supervisor

• Actively monitors network, systems, and applications for unusual or suspicious activities
• Reviews, investigates, and responds to security alerts generated by security tools used by Ethnos360
• Analyzes logs from various IT Infrastructure and IT Application resources to detect potential security incidents or anomalies
• Monitors network traffic for signs of unauthorized access, malware, or other threats
• Identifies and classifies security incidents based on severity and potential impact
• Executes predefined containment strategies to minimize damage during a security incident
• Escalates more severe incidents for root cause analysis to understand attack vector, tactics, and objectives of an incident
• Assists in removal of malware or other threats from infected systems and in restoring normal operations
• Stays updated on latest cybersecurity threats and attack trends
• Works with the IT Division to prioritize mitigation of identified vulnerabilities
• Helps to enforce Ethnos360 cybersecurity policies and ensures compliance with approved frameworks
• Assists in planned internal or external audits to ensure security controls are being well maintained
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other duties as assigned by the Cybersecurity and Compliance Officer

• Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager 

• Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance 

• Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB) 

• Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN 

• Provides a timely response to Ethnos360 customer escalations for server issues 

• Performs file system configuration, administration, monitoring and maintenance  

• Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis 

• Maintains documentation and provides system support for IT issues related to identified systems 

• Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis 

• Manages remote access to the Home Office network as well as VPN connected remote sites 

• Manages SSL/TLS certificates for on-prem services 

• Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs 

• Manages WSUS for Windows updates to desktops and servers 

• Assists Infrastructure team members in deploying Windows updates as needed 

• Manages the Home Office Print Server 

• Manages and recommends hardware support contracts for datacenter equipment 

• Works with the Networking group to manage Citrix ADC’s, including security updates and patches 

• Manages and maintains the overall identity and access management for on-prem systems 

• Manages Entra AD Connect synchronization for existing Exchange hybrid environment 

• Monitors the internet connection for security risks 

• Monitors current cybersecurity threats and take necessary actions to protect on-prem systems 

• Employs the latest security protocols, managing access using RBAC and least privilege principles 

• Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets 

• Participates in team meetings as required 

• Stays up to date with best practices  

• Participates in training and staff development activities 

• Maintains confidentiality of highly sensitive information 

• Performs other related duties required by the supervisor  

• Responsible for management/maintenance/support and monitoring of the organization’s networking infrastructure and systems (LAN, WAN communications, switches, routers, firewalls, VPN, wireless systems, etc.)
• Troubleshoots technology related problems that may include carrier issues, routing and switching issues, datacenter performance, packet loss, latency issues, system connectivity and hardware failures
• Evaluates, designs and implements new networking configuration to meet business objectives as required.
• Follows standard administrative processes, and procedures for supporting production environments
• Leads network disaster recovery initiatives as required
• Assures that network security best practices are implemented and maintained to ensure business security and systems continuity by working closely with the IT Operations team to implement proper hardware, software, configurations as required.
• Performs software and hardware upgrades/patches on firewalls, network switches
• Works with 3^rd party vendors on projects
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Maintains current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Participates in team meetings as required 
• Stays up to date with best practices  
• Participates in training and staff development activities 
• Maintains confidentiality of highly sensitive information 
• Performs other related duties required by the supervisor  

It is the responsibility of the individual in this role to coordinate with the IT Division Function groups to fulfill the following IT functions at their center: Backup & Recovery, Cloud Services, Communication Tools, Endpoint Management, Help Desk, Identity Management, Networking, and Server & Data Center. They are also responsible for overseeing the administrative functions of Finance, Leadership, Project Management, and User Training at Ethnos360 Aviation.  

Responsibilities will be explained in fuller detail upon inquiry.

• Maintaining our office network, consisting of a number of Win 10/11 workstations.
• Maintaining wireless equipment, network router and modem.
• Performing hardware and system upgrades, locally and remotely.
• Maintaining network availability in remote locations.
• Maintain our office phone system.
• Maintain our network printers, and help as needed with daily operations.
• Assisting with communication issues, such as Internet satellite services as well as cellular data connections, cellular phone issues, etc.
• Assisting, as needed, in maintenance of computer/Internet problems of regional centers.
• Providing end user technical support in Windows and Mac MS Office as needed.
• Troubleshooting software, hardware and network issues on workstations and notebooks.

Seeking to meet the computer needs of the field office and church planters in West Africa through personal expertise and through discipleship equipping someone from a local church or community).

Installation and management of software.  Also, providing consultation when operational issues arise.

• Provides maintenance and support of current and future enterprise software applications 
• Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications 
• Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides
• Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices 
• Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training 
• Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues.
• Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues 
• Manages setup, configuration, and overall operation of enterprise software applications 
• Defines and assists in the development of reports needed for users of the enterprise software applications
• Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used
• Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
• Monitors, completes and closes assigned helpdesk tickets
• Leverages technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc. 
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other related duties required by the IT Applications Director

It is the responsibility of the individual in this role to provide services outlined in this job description. This role reports to the Director of Information Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Services as a system administrator for one or more application environments leveraged by distributed users.
• Overseas administrative functions including user maintenance, modification of features and functionality, generation of reports and dashboards, creation of new fields and other routine tasks.
• Works to provide for automations of tasks within the applications.
• Manages projects for the enterprise applications between the end-user team and the IT team.
• Responsible for ensuring the performance and reliability of installed enterprise applications.
• Monitors and maintains performance metrics for system features, recommends, and takes corrective/preventive actions
• Performs configuration, change management and testing activities as required.
• Consults users on technology changes that will impact work processes.
• Responsibility to define ongoing user requirements for enterprise applications.
• Establish, document and manage security access, profiles, licenses and procedures for enterprise software applications. Create and assign new users to required security groups and provide/setup additional security permissions and groups as needed. Disable and remove security access and groups for individuals who should no longer access specific information in the software applications. 

The Database Engineer role is responsible for implementing both data extraction procedures from source systems as well as physical data structures within the information systems team environment. The Database Engineer role is responsible for implementing Business Intelligence data structures to support the organization’s BI efforts. The individual serving in this role works closely with other Information System and IT Operations staff and reports to the Director of Information Systems or designee. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements data solutions to include prototyping proof of concepts.
• Implements agreed upon standards and test plans, writing, testing, and debugging modularized code, and implementing a solution that follows efficient design techniques.
• Creates requested queries on data sets. 
• Creates stored procedures, functions and triggers as needed. 
• Creates OLTP/relational tables and views for transaction-oriented applications. 
• Loads and maintains fact tables as needed. 
• Loads and maintains aggregate tables as needed. 
• Loads and maintains dimension tables as needed. 
• Develops Views/Data Marts for information to be made available to external applications that request it. 
• Implements security rules/standards. 
• Responsible to work with the Enterprise Application Data Architect to ensure that database design meets the needs of the organization. 
• Responsible for outlining the Extract, Transform, Load (ETL) procedures to be built for Ethnos360 data hub.
• Optimizes database code by analyzing query execution plans. 
• Implements business rules and/or exception reporting. 
• Implements data models for report consumption.
• Assists with other duties as the Director of Information Systems and Enterprise Application Data Architect assigns them. 

Provide hardware and software support.  Deploy new systems.  Other IT duties as directed.

Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service.  Upgrade, troubleshoot, debug, and repair basic computer hardware, software, and associated peripherals. Troubleshoot advanced office applications and develop, test, and implement solutions for problems detected.  Provide 2nd & 3rd level help desk support.

• Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service. 
• Plan upgrade and maintain network and communication equipment. 
• Setup and maintain VPN services and bandwidth optimization. 
• Maintain network security and availability for workstations in the primary and remote locations.

• Collaborate with and encourage our fellow NTM PNG team members in all aspects of living and service.
• Learn and analyze NTM PNG specific business processes.
• Plan, develop, and maintain new features for the NTM PNG Intranet.
• Work with our business departments to maintain our ERP and reporting systems.

Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service.  Plan, upgrade, and maintain system hardware and software.  Undertake recovery action in the event of a system failure.  Assist in maintaining an Office365 environment.

The NTM PNG Tech Services team exists to support the church planting effort here in PNG by providing research and development, project management, training citizens, and repairs on items that need a higher level of knowledge in order to free up the various teams to focus their time and energy on church development goals.

Manage and maintain Ethnos360 Aviation’s website according to our focus, vision, projects, needs, and brand platform, including evaluating and improving content, usability, architecture, development and design. This role involves collaboration with content managers, editors, management team.

Maintain and give direction for a network of 100+ computers at the school.

• Develop and implement a comprehensive strategy to capture, organize, centralize, archive, maintain and access current and future organization-wide information.
• Train people to input and retrieve data. This includes:
  • Identify what information needs to be captured, both current and future.
  • Identify the uses of that information.
  • Develop methods to collect information.
  • Develop methods for personnel to access relevant information.
• Coordinate completion and collection of timely and routine reports.
• Gather information from other organizations, NGOs and government agencies.
• Compile and maintain a detailed inventory of existing information resources.
• Regularly reassess information strategies in light of company priorities and goals as well as technology changes.
• Develop and maintain documentation in these areas.

Troubleshoot advanced office applications. Develop, test, implement and document solutions to problems detected during troubleshooting. Install operating systems and applications software. Update and configure operating systems, BIOS and drivers. Assist in other areas of the IT/ICT department as needed. Installation or repair of telephone stations in residential and NTMC office facilities.

Set up and maintain Windows 2012 servers, firewalls and routing. Perform hardware and system upgrades. Document current network topology. Provide detailed statistics of network availability and utilization. Provide end-user technical support as needed and troubleshoot software, hardware and network issues on workstations and notebooks. Purchasing and maintaining service agreements for implemented products.