• Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager 
  • Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance 
  • Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB) 
  • Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN 
  • Provides a timely response to Ethnos360 customer escalations for server issues 
  • Performs file system configuration, administration, monitoring and maintenance  
  • Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis 
  • Maintains documentation and provides system support for IT issues related to identified systems 
  • Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis 
  • Manages remote access to the Home Office network as well as VPN connected remote sites 
  • Manages SSL/TLS certificates for on-prem services 
  • Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs 
  • Manages WSUS for Windows updates to desktops and servers 
  • Assists Infrastructure team members in deploying Windows updates as needed 
  • Manages the Home Office Print Server 
  • Manages and recommends hardware support contracts for datacenter equipment 
  • Works with the Networking group to manage Citrix ADC’s, including security updates and patches 
  • Manages and maintains the overall identity and access management for on-prem systems 
  • Manages Entra AD Connect synchronization for existing Exchange hybrid environment 
  • Monitors the internet connection for security risks 
  • Monitors current cybersecurity threats and take necessary actions to protect on-prem systems 
  • Employs the latest security protocols, managing access using RBAC and least privilege principles 
  • Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets 
  • Participates in team meetings as required 
  • Stays up to date with best practices  
  • Participates in training and staff development activities 
  • Maintains confidentiality of highly sensitive information 
  • Performs other related duties required by the supervisor