Responsibilities: |
Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager
Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance
Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB)
Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN
Provides a timely response to Ethnos360 customer escalations for server issues
Performs file system configuration, administration, monitoring and maintenance
Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis
Maintains documentation and provides system support for IT issues related to identified systems
Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis
Manages remote access to the Home Office network as well as VPN connected remote sites
Manages SSL/TLS certificates for on-prem services
Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs
Manages WSUS for Windows updates to desktops and servers
Assists Infrastructure team members in deploying Windows updates as needed
Manages the Home Office Print Server
Manages and recommends hardware support contracts for datacenter equipment
Works with the Networking group to manage Citrix ADC’s, including security updates and patches
Manages and maintains the overall identity and access management for on-prem systems
Manages Entra AD Connect synchronization for existing Exchange hybrid environment
Monitors the internet connection for security risks
Monitors current cybersecurity threats and take necessary actions to protect on-prem systems
Employs the latest security protocols, managing access using RBAC and least privilege principles
Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets
Participates in team meetings as required
Stays up to date with best practices
Participates in training and staff development activities
Maintains confidentiality of highly sensitive information
Performs other related duties required by the supervisor
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