- Responds to assigned tickets and tasks in a timely manner
- Elevates help desk tickets to senior support technicians and IT specialists when appropriate
- Keeps current with best practices relating to customer care and user support
- Updates or creates existing instructional documentation as needed
- Maintains an understanding of Windows 11, Office 365, and Microsoft applications
- Maintains an understanding of Windows accounts and Outlook profiles.
- Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end-user remote support
- Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate
- Participates in meetings
- Participates in training and staff development activities
- Performs other related duties required by the supervisor
| Type: | Technology |
|---|---|
| Region: | North America |
| Country: | United States |
| Paid Position: | No |
| Responsibilities: | Responds to assigned tickets and tasks in a timely manner Elevates help desk tickets to senior support technicians and IT specialists when appropriate Keeps current with best practices relating to customer care and user support Updates or creates existing instructional documentation as needed Maintains an understanding of Windows 11, Office 365, and Microsoft applications Maintains an understanding of Windows accounts and Outlook profiles. Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) forend-userremote support Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate Participates in meetings Participates in training and staff development activities Performs other related duties required by the supervisor |
Requirements
| Skills: | Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience |
|---|---|
| Experience: | Technical Qualifications: • Microsoft IT Support Certification (Preferred but not required) • HDI Customer Support Representative (Preferred but not required) Additional Qualifications: • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements • Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) • Basic knowledge of computer hardware (laptop, desktop, printer, monitor, NIC, etc.) • Basic knowledge of ticketing systems and customer support principles • Ability to take initiative and solve problems • Willing to contribute ideas to assist in process improvement and be an approachable team player • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities • Self-motivated with the ability to work independently and to carry out assignments to completion • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy • Willingness to continually learn and improve in technological and communication skills • Good communications skills – Helping our end users with technical problems at their level of understanding |
| Comments: | Openings exist at our Home Office (Sanford, Florida, Retirement Home (Sanford, Florida), Training Center (Camdenton, Missouri), Bible Institute (Waukesha, Wisconsin), Wayumi missions experience center (Jersey Shore, Pennsylvania) |