- Provides maintenance and support of current and future enterprise software applications
- Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications
- Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides
- Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices
- Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training
- Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues.
- Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues
- Manages setup, configuration, and overall operation of enterprise software applications
- Defines and assists in the development of reports needed for users of the enterprise software applications
- Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used
- Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
- Monitors, completes and closes assigned helpdesk tickets
- Leverages technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc.
- Participates in team meetings as required
- Stays up to date with best practices
- Participates in training and staff development activities
- Maintains confidentiality of highly sensitive information
- Performs other related duties required by the IT Applications Director
| Type: | Technology |
|---|---|
| Region: | North America |
| Country: | United States |
| Location: | Home Office, Sanford, FL |
| Paid Position: | No |
| Responsibilities: | Provides maintenance and support of current and future enterprise software applications Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides Leverages a software development lifecycle approach for software projects by planning,managingand executing projects using project management best practices Works with departments to ensure continued and expanded use of the enterprisesoftware applications, including implementation and coordination of training Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues. Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues Manages setup,configuration,and overall operation of enterprise software applications Defines and assists in the development of reports needed for users of the enterprise software applications Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately Monitors, completes and closes assigned helpdesk tickets Leverages technical,business,and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc. Participates in team meetings as required Stays up to date with best practices Participates in training and staff development activities Maintains confidentiality of highly sensitive information Performs other related duties required by the IT Applications Director |
| Priority: | Urgent |
Requirements
| Skills: | • Must have a degree in Computer Science, Computer Engineering, or an Information Technology related field, A+ certification, or equivalent work experience Preferred Qualification/Certifications:• JSON • XML and XML Schema • JavaScript • Python • PowerShell • HTML and CSS • C (C++, C#) • Microsoft Power Platform (a plus) • Project Management Professional (PMP) • SCRUM Certification |
|---|---|
| Experience: | Additional Qualifications: • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements • Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) • Basic knowledge of computer hardware • Ability to take initiative and solve problems • Willing to contribute ideas to assist in process improvement and be an approachable team player • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities • Self-motivated with the ability to work independently and to carry out assignments to completion • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy • Willingness to continually learn and improve in technological and communication skills • Has a knowledge of and ability to apply principles, theories, and concepts of software engineering in their daily work activities • Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of technical terminology |
| Comments: | LOCATION: The qualified applicant will serve at the Home Office, Sanford, FL. This is a full-time position and is open to a Volunteer, Ethnos360 Member, or Paid Staff. Salary: Negotiable. |