• Works to establish and enforce organizational standards related to the organization’s security and compliance of IT resources
• Researches and drafts security policies and guidelines and brings them to the ITLT for approval
• Communicates approved policies and guidelines to Ethnos360 departments and centers to make them aware of all security and compliance requirements
• Works closely with IT staff on specific projects and tasks that relate to security and compliance
• Stays up to date with IT security and compliance best practices by attending classes, reading publications, joining professional peer groups, etc.
• Participates in training and staff development activities
• Performs internal reviews to ensure that all current and new/updated policies and procedures adhere to best practices related to security and compliance
• Performs or works with third party audit groups to produce risk and technical vulnerability assessments, data classification, attack and penetration analysis, policy compliance and communication with internal teams
• Completes annual security insurance questionaries and submits the answers to the ITLT
• Actively participates in daily coordination and remediation of elevated security incidents in the organization
• Leads coordination and remediation of major security incidents
• Participates in the assessment of the security of new applications and programs prior to installation, upgrade, or widespread use within the organization
• Maintains confidentiality of highly sensitive information
• Participates in team meetings as required
• Participates in IT Leadership Team meetings as invited
• Performs other duties as assigned by the Director of IT

• Maintaining our office network, consisting of a number of Win 10/11 workstations.
• Maintaining wireless equipment, network router and modem.
• Performing hardware and system upgrades, locally and remotely.
• Maintaining network availability in remote locations.
• Maintain our office phone system.
• Maintain our network printers, and help as needed with daily operations.
• Assisting with communication issues, such as Internet satellite services as well as cellular data connections, cellular phone issues, etc.
• Assisting, as needed, in maintenance of computer/Internet problems of regional centers.
• Providing end user technical support in Windows and Mac MS Office as needed.
• Troubleshooting software, hardware and network issues on workstations and notebooks.

Installation and management of software.  Also, providing consultation when operational issues arise.

Seeking to meet the computer needs of the field office and church planters in West Africa through personal expertise and through discipleship equipping someone from a local church or community).

This role includes the management and maintenance of primary and secondary datacenters and works to handle issues from both the end users and from internal IT requests.  This position reports to the Director of IT Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify any problems in the system, anticipate potential issues and repair systems and software when necessary
• As an escalation point for other teams, resolve issues, fulfill requests that come in through the helpdesk ticketing system
• Monitors and ensures that systems are running optimally
• Setting up new users and giving them access to the intranet
• Managing and maintaining the file servers
• Operating the firewall for the organization 
• Monitoring the internet connection for security risks
• Employing the latest security protocols
• Monitoring the local area network (LAN) for threats or errors

• Provides maintenance and support of current and future enterprise software applications 
• Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications 
• Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, replacements, purchases, and/or additional tools to improve the service that the IT Applications team provides
• Leverages a software development lifecycle approach for software projects by planning, managing and executing projects using project management best practices 
• Works with departments to ensure continued and expanded use of the enterprise software applications, including implementation and coordination of training 
• Implements new tools and writes new routines to assist the IT Applications team with monitoring and troubleshooting applications and data issues.
• Monitors event logs, audit tools, system messages and alerts to correctly respond and correct problems or issues 
• Manages setup, configuration, and overall operation of enterprise software applications 
• Defines and assists in the development of reports needed for users of the enterprise software applications
• Tests all implemented updated and corrections, and assists in the testing of the total program, documenting, in standardized terminology, all procedures used
• Develops integrations between software applications to allow for the synchronization of data to allow business processes of the organization to function appropriately
• Monitors, completes and closes assigned helpdesk tickets
• Leverages technical, business, and financial acumen to interact and communicate effectively with a variety of groups and individuals including IT, Personnel, Advancement, Finance, department heads, software vendors, etc. 
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other related duties required by the IT Applications Director

It is the responsibility of the individual in this role to provide services outlined in this job description. This role reports to the Director of Information Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Services as a system administrator for one or more application environments leveraged by distributed users.
• Overseas administrative functions including user maintenance, modification of features and functionality, generation of reports and dashboards, creation of new fields and other routine tasks.
• Works to provide for automations of tasks within the applications.
• Manages projects for the enterprise applications between the end-user team and the IT team.
• Responsible for ensuring the performance and reliability of installed enterprise applications.
• Monitors and maintains performance metrics for system features, recommends, and takes corrective/preventive actions
• Performs configuration, change management and testing activities as required.
• Consults users on technology changes that will impact work processes.
• Responsibility to define ongoing user requirements for enterprise applications.
• Establish, document and manage security access, profiles, licenses and procedures for enterprise software applications. Create and assign new users to required security groups and provide/setup additional security permissions and groups as needed. Disable and remove security access and groups for individuals who should no longer access specific information in the software applications. 

The Database Engineer role is responsible for implementing both data extraction procedures from source systems as well as physical data structures within the information systems team environment. The Database Engineer role is responsible for implementing Business Intelligence data structures to support the organization’s BI efforts. The individual serving in this role works closely with other Information System and IT Operations staff and reports to the Director of Information Systems or designee. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements data solutions to include prototyping proof of concepts.
• Implements agreed upon standards and test plans, writing, testing, and debugging modularized code, and implementing a solution that follows efficient design techniques.
• Creates requested queries on data sets. 
• Creates stored procedures, functions and triggers as needed. 
• Creates OLTP/relational tables and views for transaction-oriented applications. 
• Loads and maintains fact tables as needed. 
• Loads and maintains aggregate tables as needed. 
• Loads and maintains dimension tables as needed. 
• Develops Views/Data Marts for information to be made available to external applications that request it. 
• Implements security rules/standards. 
• Responsible to work with the Enterprise Application Data Architect to ensure that database design meets the needs of the organization. 
• Responsible for outlining the Extract, Transform, Load (ETL) procedures to be built for Ethnos360 data hub.
• Optimizes database code by analyzing query execution plans. 
• Implements business rules and/or exception reporting. 
• Implements data models for report consumption.
• Assists with other duties as the Director of Information Systems and Enterprise Application Data Architect assigns them. 

Provide hardware and software support.  Deploy new systems.  Other IT duties as directed.

Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service.  Plan, upgrade, and maintain system hardware and software.  Undertake recovery action in the event of a system failure.  Assist in maintaining an Office365 environment.

• Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service. 
• Plan upgrade and maintain network and communication equipment. 
• Setup and maintain VPN services and bandwidth optimization. 
• Maintain network security and availability for workstations in the primary and remote locations.

Collaborate with and encourage your fellow NTM PNG team members in all aspects of living and service.  Upgrade, troubleshoot, debug, and repair basic computer hardware, software, and associated peripherals. Troubleshoot advanced office applications and develop, test, and implement solutions for problems detected.  Provide 2nd & 3rd level help desk support.

• Collaborate with and encourage our fellow NTM PNG team members in all aspects of living and service.
• Learn and analyze NTM PNG specific business processes.
• Plan, develop, and maintain new features for the NTM PNG Intranet.
• Work with our business departments to maintain our ERP and reporting systems.

Installs and maintains physical and virtual servers. Designs, implements and maintains deployment solutions.  Designs, implements and maintains backup and recovery solutions. Provides appropriate access to domain resources on the MTC network. Designs, implements and maintains Group Policy Objects for the MTC OU in the domains.  Analyzes and resolves issues. Purchases and deploys systems on a regular schedule.  Maintains phone system, voicemail and applications. Maintains inventory of all MTC-owned systems.  Provides technical assistance and support for incoming requests related to software and hardware.  Stays updated on new technologies. 

The NTM PNG Tech Services team exists to support the church planting effort here in PNG by providing research and development, project management, training citizens, and repairs on items that need a higher level of knowledge in order to free up the various teams to focus their time and energy on church development goals.

Manage and maintain Ethnos360 Aviation’s website according to our focus, vision, projects, needs, and brand platform, including evaluating and improving content, usability, architecture, development and design. This role involves collaboration with content managers, editors, management team.

Maintain and give direction for a network of 100+ computers at the school.

• Develop and implement a comprehensive strategy to capture, organize, centralize, archive, maintain and access current and future organization-wide information.
• Train people to input and retrieve data. This includes:
  • Identify what information needs to be captured, both current and future.
  • Identify the uses of that information.
  • Develop methods to collect information.
  • Develop methods for personnel to access relevant information.
• Coordinate completion and collection of timely and routine reports.
• Gather information from other organizations, NGOs and government agencies.
• Compile and maintain a detailed inventory of existing information resources.
• Regularly reassess information strategies in light of company priorities and goals as well as technology changes.
• Develop and maintain documentation in these areas.

Troubleshoot advanced office applications. Develop, test, implement and document solutions to problems detected during troubleshooting. Install operating systems and applications software. Update and configure operating systems, BIOS and drivers. Assist in other areas of the IT/ICT department as needed. Installation or repair of telephone stations in residential and NTMC office facilities.

Set up and maintain Windows 2012 servers, firewalls and routing. Perform hardware and system upgrades. Document current network topology. Provide detailed statistics of network availability and utilization. Provide end-user technical support as needed and troubleshoot software, hardware and network issues on workstations and notebooks. Purchasing and maintaining service agreements for implemented products.